1. The fit between organisational structure, management orientation, knowledge orientation, and the values of ISO 9000 standard: a conceptual analysis;International Journal of Quality & Reliability Management,2009
2. From data to wisdom;Journal of Applied Systems Analysis,1989
3. Knowledge management – the next generation of TQM?;Total Quality Management and Business Excellence,2005
4. The role of knowledge management in quality management practices: achieving performance excellence in organizations;Advances in Developing Human Resources,2009
5. American National Standards Institute (2013), “ANSI seeks comments on proposed new ISO standard on knowledge management systems”, available at: www.ansi.org/news_publications/news_story.aspx?menuid=7&articleid=5ff0867f-7325-4c50-bf5b-c14d2e1c56ba, (accessed 18 November 2015).