Author:
Chang Wee Leong,Meyer Jill,Merien Fabrice
Abstract
Purpose
The purpose of this paper is to present organisational cultural determinants that can influence total quality management (TQM) in clinical laboratories.
Design/methodology/approach
This is a viewpoint paper using evidence provided by a literature research about cultural patterns using Competing Values Framework to explain the relationship between organisational culture and TQM.
Findings
Cultural aspects likely to enhance creativity and innovation are considered as incentives in promoting cultural transformation. TQM in the average modern clinical laboratory requires a long overdue transformational change in values, culture and attitude.
Social implications
Valuing people, making up an organisation, is expected to enhance TQM.
Originality/value
This paper provokes a shift in thinking among traditional clinical laboratory managers and results in a win-win for both staff and total quality outcomes.
Subject
Health Policy,General Business, Management and Accounting
Reference37 articles.
1. The roadmaps of total quality management in the Greek education system according to Deming, Juran, and Crosby in light of the EFQM model;Procedia Economics and Finance,2015
2. A framework for the study of relationships between organizational characteristics and organizational innovation;The Journal of Creative Behavior,1997
3. A map for clinical laboratories management indicators in the intelligent dashboard;Acta Informatica Medica,2015
4. Change of the quality management culture through health-promotion activities?;Total Quality Management & Business Excellence,2014
5. Should we consider non-compliance a medical error?;Quality and Safety in Health Care,2002
Cited by
1 articles.
订阅此论文施引文献
订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献