Relationships between employee attitudes, customer satisfaction and departmental performance-Reference-Cited by-同舟云学术

Relationships between employee attitudes, customer satisfaction and departmental performance

Published:1996-02 Issue:1 Volume:15 Page:62-75
ISSN:0262-1711
Container-title:Journal of Management Development
language:en
Short-container-title:Journal of Mgmt Development

Author:

Adsit Dennis J.,London Manuel,Crom Steven,Jones Dana

Publisher

Emerald

Subject

Business, Management and Accounting (miscellaneous),Organizational Behavior and Human Resource Management,Business, Management and Accounting (miscellaneous),Organizational Behavior and Human Resource Management

Reference25 articles.

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3. Personal and interpersonal predictors of supervisors' avoidance of evaluating subordinates.

4. A solution to the performance appraisal feedback enigma

5. 10.Bernardin, J.H. and Beatty, R.W. “Can subordinate appraisals enhance managerial productivity?”,Sloan Management Review, Vol. 28 No. 4, 1987, pp. 63‐73.

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