Modeling enablers of knowledge management process using multi criteria decision making approach

Abstract

Purpose Drawing from boundary-spamming knowledge processes and knowledge-based theory, the purpose of this paper is to study enablers of the knowledge management (KM) process using robust multi-criteria decision-making (MCDM) tools like interpretive structural modeling (ISM) and decision-making trial and evaluation laboratory (DEMATEL) method. Design/methodology/approach Drawing on the knowledge-based view and through the detailed literature review among different KM success, eight enablers were identified. By using the ISM-DEMATEL approach, a systematic framework was designed, and further cause–effect relationship diagram visualized a causal relationship among the enablers. Findings The combined approach of ISM-DEMATEL showcase that “knowledge creation” and “knowledge capture” are essential enablers. These two identified enablers have considered being pillars for KM implementation. On the other side, knowledge organization, knowledge application are dependent enablers. Practical implications From a practical viewpoint, the findings of this research work enable the industry consultants to identify the most prominent driving enablers for KM implementation. Additionally, it provides a clue for the effective implementation of KM in a systematic approach. Originality/value The integrated method depending on the hierarchical model and cause–effect relationship between enablers of the KM process is a novel approach that opens a new research area in this domain. Moreover, this is the first-ever attempt to combine ISM along with DEMATEL to identify enablers of the KM process.