A study on the multidimensional information management capability of knowledge workers

Abstract

Purpose – Drawing upon the extant literature from information systems (IS), information science, psychology, marketing, management, and IT training, the purpose of this paper is to propose information management capability (IMC) construct and its sub-dimensions. Design/methodology/approach – New instruments were developed and validated to measure the proposed IMC constructs. The proposed model was empirically tested using the data collected from 120 knowledge workers using SPSS and partial least square. Findings – This research proposes and confirms that IMC has formative sub-dimensions such as sensing, collecting, organizing, processing, and maintaining. Originality/value – The study findings provide important insights on enhancing knowledge workers’ information management practices and subsequent knowledge management practices. The new instruments can be used as diagnostic tools for knowledge workers’ recruiting, ongoing assessment, and training.