Abstract
PurposeTo cope with the COVID-19 pandemic, contact tracing mobile apps (CTMAs) have been developed to trace contact among infected individuals and alert people at risk of infection. To disrupt virus transmission until the majority of the population has been vaccinated, achieving the herd immunity threshold, CTMA continuance usage is essential in managing the COVID-19 pandemic. This study seeks to examine what motivates individuals to continue using CTMAs.Design/methodology/approachFollowing the coping theory, this study proposes a research model to examine CTMA continuance usage, conceptualizing opportunity appraisals (perceived usefulness and perceived distress relief), threat appraisals (privacy concerns) and secondary appraisals (perceived response efficacy) as the predictors of individuals' CTMA continuance usage during the pandemic. In the United States, an online survey was administered to 551 respondents.FindingsThe results revealed that perceived usefulness and response efficacy motivate CTMA continuance usage, while privacy concerns do not.Originality/valueThis study enriches the understanding of CTMA continuance usage during a public health crisis, and it offers practical recommendations for authorities.
Subject
Industrial and Manufacturing Engineering,Strategy and Management,Computer Science Applications,Industrial relations,Management Information Systems
Reference80 articles.
1. Apple and Google (2021), “Privacy-preserving contact tracing”, available at: https://covid19.apple.com/contacttracing (accessed 8 September 2021).
2. Adaptation to information technology: a holistic nomological network from implementation to job outcomes;Management Science,2016
3. Understanding user responses to information technology: a coping model of user adaptation;MIS Quarterly,2005
4. COVID-19: privacy and confidentiality issues with contact tracing apps,2021
5. Understanding information systems continuance: an expectation-confirmation model;MIS Quarterly,2001
Cited by
1 articles.
订阅此论文施引文献
订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献