Docusend: the one‐stop, integrated, document delivery broker service

Abstract

PurposeTo provide an overview and analysis of a major JISC‐funded document delivery project.Design/methodology/approachThe Docusend Project ran over a period of three‐and‐a‐half years. The article details how the original project plan was managed and how it was modified in the light of changes in the document delivery environment.FindingsThe findings from the project point to some of the issues likely to be faced in the design and implementation of a major document delivery system.Research limitations/implicationsAny future research in this area will benefit from this study, as it places the work of the project in the wider context of the many changes which are taking place in the document delivery environment.Practical implicationsThe article will be useful to those thinking about how document delivery systems and services might be managed and to anyone contemplating the establishment of a new service.Originality/valueThe Docusend Project was one of the major initiatives looking at potential new patterns and services for document delivery in the UK.