1. Amdursky, S.J. (2003), “ILL: sacred cow or vital service? Three Michigan library leaders debate whether interlibrary loan is the best way to get patrons what they need”, Library Journal, Vol. 128 No. 10, pp. 76‐9.
2. Jackson, M.E. (2003), “Assessing ILL/DD services study: initial observations”, ARL Bimonthly Report, pp. 21‐2.
3. A matter of terminology: from ILL and DD to RDS
4. Interlibrary services in the UK
5. Top performing interlending operations: results of the Australian benchmarking study