1. Association of Research Libraries (ARL) (2009), “Statistics and measurements website”, available at: www.arl.org/stats/annualsurveys/arlstats/statxls.shtml (accessed July 29, 2009).
2. Hollingsworth, B. (2009), “Vision for excellent service”, paper presented at NELINET Resource Sharing Conference, Quinebaug Valley Community College, Danielson, CT, June 19, 2009.
3. McGrath, M. (2009), “Prospects for document supply in the digital library”, personal communication and paper presented at the 11th ILDS conference in Hanover, Germany, October 21, 2009.
4. Nitecki, D.A. and Jones, C. (2003), “Borrow Direct: impact of an innovative reader‐initiated borrowing mechanism on service quality”, Proceedings of the 8th IFLA Interlending and Document Supply Conference: Breaking Barriers: Reaching Users in a Digital World, Canberra, Australia, October 28‐31, 2003, available at: www.nla.gov.au/ilds/abstracts/borrowdirect.htm.
5. Nitecki, D.A. and Jones, C. (2004), “Borrow Direct: its impact on service quality at Yale University Library”, Interlending & Document Supply, Vol. 32 No. 3, pp. 146‐51.