The past and beyond of mobile payment research: a development of the mobile payment framework

Abstract

PurposeMobile payment (m-payment) has existed for over 25 years; however, there is no standard framework to guide scholars and practitioners in advancing m-payment research in the digital accelerated era. With this, this study aims to develop an m-payment framework and to analyse the evolution of m-payment research from 1997 to 2021. These were achieved by identifying the motor themes, basic and transversal themes, the emerging/declining themes and the highly developed but isolated themes. In addition, the publication trends of m-payment research were also identified.Design/methodology/approachA total of 1,999 articles of m-payment were identified from the Scopus database and 8,125 keywords were grouped into 483 word groups for the co-word analysis. Thematic networks were generated based on density and centrality. Performance analysis was performed on the themes of the four quadrants in the strategic diagrams. The m-payment framework was then developed based on the evolution map and a practical guide was built from the framework.FindingsThe m-payment framework consists of four dimensions, namely behaviour, technology, risk, and context. Some themes were declining while at the same time, m-payment remains strongly relevant and can stand the test of time. Several new themes have emerged in the 2013–2021 sub-periods.Research limitations/implicationsThis study is limited in that the study only investigates from the context of m-payment.Practical implicationsThis study has provided a research framework (i.e. the m-payment framework) with a practical guide for scholars and practitioners to refer to, thus enabling them to embark on future studies without any hassle. The m-payment framework was developed based on empirical data using science mapping analysis of 1,999 articles.Social implicationsThe proposed m-payment research framework contributes towards more understanding of m-payment ten, usage amongst consumers and thus will help to reduce the rate of COVID-19 infection because m-payment is a contactless payment. Hence, the study may help in creating a safer and healthier society amid the unprecedented pandemic.Originality/valueThis study developed the m-payment framework based on empirical co-word analysis. A practical guide to extending the framework is also provided to guide the scholars and practitioners. Moreover, the evolution map for m-payment was created to understand the evolution of m-payment research. Practitioners may conduct market studies to unveil the factors that contribute to consumers' behaviours in m-payment in order to gain more understanding of the reasons behind their behaviours.