1. Adams, K. (1991), “Externalisation versus specialisation: what is happening to personnel?”, Human Resource Management Journal, Vol. 1 No. 4, pp. 40‐54.
2. Ahire, S., Golhar, D. and Waller, M. (1996), “Development and validation of TQM implementation constructs”, Decision Sciences, Vol. 27 No. 1, pp. 23‐56.
3. Anderson, J.C. and Gerbing, D.W. (1988), “Structural equation modeling in practice: a review and recommended two‐step approach”, Psychological Bulletin, Vol. 103 No. 3, pp. 411‐23.
4. Armstrong, M. (1998), Managing People: A Practical Guide for Line Managers, Kogan Page, London.
5. Armstrong, M. and Cooke, R. (1992), “Human resource management in action: a joint approach”, in Armstrong, M. (Ed.), Strategies for Human Resource Management: A Total Business Approach, Kogan Page, London.