Abstract
PurposeThis paper aims at examining how different types of shop floor performance feedback affect employee motivation and engagement. Based on this dataset, the authors analyzed the relationship between five types of performance feedback (safety, quality, productivity, improvement and individual performance) and three types of human-related outputs (motivation, role clarity and engagement) in light of socio-technical systems theory.Design/methodology/approachThe authors designed a survey instrument and collected data from 492 employees of a large beverage distribution company. The authors used robust construct validity tests and multiple regression analysis to test the hypotheses.FindingsThe findings indicated significant positive effects of feedback on overall production, improvements and individual performance on all human-related outputs. In turn, safety and quality performance feedback had no statistically significant impact in motivation or engagement. These findings highlight the mixed nature of the impact of performance feedback on human-related outputs that have been neglected in the literature.Originality/valueThe joint analysis of the social and technical portion of performance feedback is unusual despite its clear relevance, which characterizes an original contribution of the authors’ work. Although previous literature supports the effect of performance feedback on motivation and engagement, previous studies have not tested how different types of feedback affect those social constructs.
Subject
Management Science and Operations Research,General Business, Management and Accounting
Reference57 articles.
1. Empowering leadership and employees’ work engagement: a social identity theory perspective;Management Decision,2021
2. Effects of distribution of feedback in work groups;Academy of Management Journal,1994
3. Visual management and shop floor teams–development, implementation and use;International Journal of Production Research,2016
4. Socio-technical systems: from design methods to systems engineering;Interacting with Computers,2011
5. Integrated performance measurement systems: a development guide;International Journal of Operations and Production Management,1997
Cited by
1 articles.
订阅此论文施引文献
订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献