1. Adler, P.S. (1993), “Time‐and‐motion regained”,Harvard Business Review, Vol. 71 No. 1, pp. 97‐108.
2. Argyris, C. (1998), “Empowerment: the emperor’s new clothes”,Harvard Business Review, Vol. 76 No. 3, pp. 98‐105.
3. Outsourcing in maintenance management
4. Champion, D. and Carr, N.G. (2000), “The next B2B boom”,Harvard Business Review, Vol. 78 No. 4.
5. Cross, J. (1995), “IT outsourcing: British Petroleum’s competitive approach”,Harvard Business Review, Vol. 73 No. 3, pp. 94‐102.