1. Akersten, P.A. (2002), “Maintenance management should be based on core values, methodologies and tools”,Proceedings of the International Conference of Maintenance Societies (ICOMS), May, Brisbane, pp. 21‐4.
2. What is total quality management … and does it matter?
3. Dean, J.W. and Bowen, D.E. (1994), “Management theory and total quality: improving research and practice through theory development”,Academy of Management Review, Vol. 19 No. 3, pp. 392‐418.
4. TQM as a management system consisting of values, techniques and tools
5. The leading edge in QFD for software and electronic business