Building conditions and citizen satisfaction with local public services

Abstract

Purpose Although Norway is an affluent country, there is widespread and long-lasting worry related to the condition of public purpose buildings. The purpose of this paper is to study how the condition of local public purpose buildings affect citizen satisfaction with local public services in Norwegian local governments, using data from two Norwegian survey data sets. Design/methodology/approach This paper investigates how the conditions of local public purpose buildings affect residents’ satisfaction with local public services, using data from two Norwegian survey data sets. The data is analyzed using regression analysis. Findings This paper finds a significantly positive relationship between building conditions and overall satisfaction with local public services, kindergartens and schools. This paper finds no such relationship between building conditions and satisfaction with nursing homes. This paper quantifies the average expected impact on public service satisfaction from a hypothetical one unit improvement in building conditions, as measured on the building condition scale, and discuss this impact in the context of expenditure on public services. Originality/value There is widespread worry that poor facilities adversely impact public services, but the size and significance of this impact are open questions. This paper contributes by offering new insights into the relationship between the condition of public buildings and provision of public services. The results indicate how the state of public facilities should be considered a part of the production function for public services.