Managing a library service through a crisis

Abstract

PurposeThe study aims to explore public libraries' ability to respond to worst-case scenarios and whether planning and scenario planning is a useful exercise to prepare library staff and library organisations for quick and agile responses to crises in the future.Design/methodology/approachPersonal viewpoint of crisis management of a library service through the experience of the library service the author manages.FindingsThis paper describes Yarra Plenty Regional Library’s (YPRL’s) response to the pandemic and lockdowns in Metro Melbourne. It offers some opinions on library services readiness to respond to crises and describes the foundations of YPRL's successful response.Originality/valueYPRL is a regional corporation governed by a board of directors and serves three councils. This is one of 10 such corporations in Victoria. The organisation's response and the development as a corporation through this crisis is something that other organisations can learn from.