Reinforcing professional self‐management for improved service quality-Reference-Cited by-同舟云学术

Reinforcing professional self‐management for improved service quality

Published:2000-10-01 Issue:5 Volume:10 Page:299-306
ISSN:0960-4529
Container-title:Managing Service Quality: An International Journal
language:en
Short-container-title:

Author:

Brightman Baird K.

Abstract

To improve organization performance and service quality, managers will want to pay attention to the major drivers of professional satisfaction and effectiveness. By providing focused professional assessment and self‐management programs throughout an organization, managers can make a balanced investment in the satisfaction of their employees and customers.

Publisher

Emerald

Subject

Strategy and Management

Reference17 articles.

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4. Gist, M. (1987), “Self‐efficacy: implications for organizational behavior and human resource management”, Academy of Management Review, Vol. 12, pp. 472‐85.

5. Holland, J. (1997), Making Vocational Choices: A Theory of Vocational Personalities and Work Environments, 3rd edition, PAR, Odessa, FL.

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