Service quality: a fulfilment‐oriented and interactions‐centred approach-Reference-Cited by-同舟云学术

Service quality: a fulfilment‐oriented and interactions‐centred approach

Published:2003-08 Issue:4 Volume:13 Page:276-289
ISSN:0960-4529
Container-title:Managing Service Quality: An International Journal
language:en
Short-container-title:Managing Service Quality

Author:

Dedeke Adenekan

Publisher

Emerald

Subject

Strategy and Management

Reference29 articles.

1. SERVQUAL revisited: a critical review of service quality

2. An empirical assessment of the SERVQUAL scale

3. Babakus, E. and Mangold, G. (1992), “Adapting the SERVQUAL scale to hospital services: an empirical investigation”, Health Service Research, Vol. 26 No. 6, pp. 767‐80.

4. Linking perceived service quality and service loyalty: a multi‐dimensional perspective

5. A Multistage Model of Customers' Assessments of Service Quality and Value

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