Human and social implications of excellence models: are they really accepted by the business community?-Reference-Cited by-同舟云学术

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Human and social implications of excellence models: are they really accepted by the business community?

Published:2002-06 Issue:3 Volume:12 Page:151-158
ISSN:0960-4529
Container-title:Managing Service Quality: An International Journal
language:en
Short-container-title:Managing Service Quality

Author:

Conti Tito

Publisher

Emerald

Subject

Strategy and Management

Reference3 articles.

1. Business Week (2000a), “Too much corporate power?”, Business Week, 11 September.

2. Business Week (2000b), “Why service stinks”, Business Week, 23 October.

3. Integrating business excellence and innovation management: Developing a culture for innovation, creativity and learning

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