Beyond the friendly skies: an integrative framework for managing the air travel experience-Reference-Cited by-同舟云学术

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Beyond the friendly skies: an integrative framework for managing the air travel experience

Published:2005-10 Issue:5 Volume:15 Page:437-451
ISSN:0960-4529
Container-title:Managing Service Quality: An International Journal
language:en
Short-container-title:Managing Service Quality

Author:

Le Bel Jordan L.

Publisher

Emerald

Subject

Strategy and Management

Reference31 articles.

1. River Magic: Extraordinary Experience and the Extended Service Encounter

2. Emotional intelligence: fundamental competencies for enhanced service provision

3. Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses

4. Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach

5. Carbone, L.P. and Haeckel, S.H. (1994), “Engineering customer experiences”, Marketing Management, Vol. 3 No. 3, pp. 8‐19.

Cited by 26 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Key characteristics of perceived customer centricity in the passenger airline industry: A systematic literature review;Journal of the Air Transport Research Society;2024-12

2. Spatial Variations in Underground Travel Environments and Their Potential Impacts on Passenger Comfort: A Review and Framework;2023

3. Emotional wellbeing in intercity travel: Factors affecting passengers' long-distance travel moods;Frontiers in Public Health;2022-12-15

4. Determinants of holistic passenger experience in public transportation: Scale development and validation;Journal of Retailing and Consumer Services;2021-07

5. Passenger Behaviouristics;Classroom Companion: Business;2021

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