Cultural influences on service quality and customer satisfaction: evidence from Greek insurance
Author:
Publisher
Emerald
Subject
Strategy and Management
Reference31 articles.
1. A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions
2. Performance-only measurement of service quality: a replication and extension
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4. Cultural Influences on Service Quality Expectations
5. An examination of the antecedents of e-customer loyalty in a confucian culture: The case of South Korea
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