Cognitive accessibility in health care institutions. Pilot study and instrument proposal

Abstract

Introduction: Cognitive accessibility is part of the overall accessibility framework. Cognitive accessibility means that services are simple, coherent, clear, multimodal, error tolerant and focused, taking into account all users. Aims: to validate a questionnaire on cognitive accessibility to be applied to health professionals. Methods: The study has a quantitative approach, with a non-experimental and cross-sectional design, developed in the period between March and June 2022. The sample consisted of 130 health professionals in Argentina, selected by means of purposive sampling. Results: the validation process was carried out in three stages. The analysis of internal consistency (reliability) was performed through Cronbach's Alpha. The descriptive results with the 17 items showed a variance of each item of 4.445, a total variance of 13.049, with a total Cronbach's Alpha of 0.701, showing that the instrument presents internal consistency. Conclusions: It was possible to verify that the scores of both Cronbach's Alpha and the factorial analysis, allow affirming that the instrument has the necessary metric aspects to be used in future research, taking into account that the instrument had a previous evaluation by expert criteria. It can be considered that this article becomes the starting point for future studies, in which it is intended to continue the line of research, which allows the analysis of cognitive accessibility in the context of health professionals.