Management Perspective in Museum Literature with the Evolution of High-tech Applications

Abstract

The purpose of this paper is to investigate the adoption of information technology in museums and to identify the latest high-tech applications used in museums from the perspective of management. A systematic review of 250 English articles published in SCOPUS, classified into Business, Management, and Accounting, was conducted. The results showed that the number of publications on this topic steadily increased during the study period. The maximum number of publications occurred in 2023 and reached 43 documents. Authors from Europe, North America, and Oceania have contributed more to the investigation of the roles of technologies in museums. The results provide evidence of the significant evolution of high-tech applications in museums that have been investigated recently. Thanks to the Internet, social media, websites, mobile applications, big data, blockchain, etc., communication between museums and not only their visitors but also other stakeholders has improved effectively. In addition, the latest innovations, such as augmented reality, virtual reality, mixed reality, artificial intelligence, and eye-tracking technology, have provided visitors with a better experience in museums.