Keyword extraction from emails

Abstract

AbstractEmails constitute an important genre of online communication. Many of us are often faced with the daunting task of sifting through increasingly large amounts of emails on a daily basis. Keywords extracted from emails can help us combat such information overload by allowing a systematic exploration of the topics contained in emails. Existing literature on keyword extraction has not covered the email genre, and no human-annotated gold standard datasets are currently available. In this paper, we introduce a new dataset for keyword extraction from emails, and evaluate supervised and unsupervised methods for keyword extraction from emails. The results obtained with our supervised keyword extraction system (38.99% F-score) improve over the results obtained with the best performing systems participating in theSemEval2010 keyword extraction task.