On queueing

Abstract

A year ago Dr. Jacek Kurczewski asked me to take part in a symposium which he organized with the Polish Sociological Association, on the sociology of everyday life. The subject of my session was to be the sociology of the queue. As a psychologist I could, of course, interpret the phenomenon of the queue in terms of the interdependence of individual interests and social justice. Theses of social psychology, based on empirical grounds, provided some explanations of the mechanisms of behaviour in a queue. These explanations, however, led to trivial conclusions, though expressed in scientific terms. Therefore I decided to choose phenomenological analysis to deal with queue behaviour. This paper is a widened and more analytical version of my speech at the PSA seminar.