1. Flawed from the “Get-Go”: Lee Iacocca and the origins of transformational leadership
2. Justin Joffee , “Starbucks’ Late Crisis Response Offers PR Pros a Lesson in Social Listening,” PR News (April 15, 2018)
3. Bill George , “Seven Lessons for Leading in Crisis,” Wall Street Journal (March 5, 2009)
4. Ben Rooney , “Blaming Poor Performance on Weather? Nice Try,” CNN Money (May 2, 2014)
5. De Gaulle