When data meets citizens: an investigation of citizen engagement in data-driven innovation programmes

Abstract

Abstract Publicly funded data-driven innovation programmes frequently involve partnerships between small and medium enterprises (SMEs) and municipal authorities utilizing citizen data. The intention of these projects is to benefit citizens. However, few such projects achieve success or impact within the project timeframe. This may result in benefit accruing mainly to the SME partner, who gains both learning and data, engendering questions of data justice around whether citizen data are being exploited without sufficient benefit returning to citizens. Through case studies composed of interviews and document analysis, we examine how benefits for citizens are conceived and achieved in the publicly funded data-driven air quality projects Data Pitch and Smart Cities Innovation Framework Implementation. We find the differences between the programme funders’ policies had a clear influence on the citizen engagement elements. There are also a number of ways in which the desired citizen engagement and benefit becomes diluted, including through misalignment of incentives and focus, a lack of prioritization and ownership, and power imbalances between citizens and the other actors in the quadruple helix model. To retain the focus on ensuring citizens benefit from data-driven innovation programmes using citizen data, we propose the use of data Justice plans. More work is required to specify the content and mechanisms of such plans for application in such programmes.