Abstract
Abstract
Research on street-level bureaucracy has tended to focus on individual and organisational factors that influence street-level practice. To date, empirical research has insufficiently explored the contribution of wider socio-cultural factors in street-level decision making. Drawing on data from a qualitative study of social assistance in Pakistan, this article examines how cultural patronage practices of sifarish intersect with street-level social welfare operations. Results highlight the importance of sifarish in informing decision-making processes and in enabling access to social assistance. In this manner, people providing sifarish (called sifarishie) operate as informal third-party actors. The findings challenge the dominant view of street-level operation that the decision making at street level is solely guided by individual and organisational factors.
Publisher
Cambridge University Press (CUP)
Subject
Management, Monitoring, Policy and Law,Public Administration,Social Sciences (miscellaneous)