Online Dispute Resolution: Consumer Redress in a Global Market Place

Author:

Calliess Gralf-Peter

Abstract

Online dispute resolution (“ODR”) can be conceived as a means to achieve some of the most powerful legal ideals of the Western legal tradition. Among these are:(1) Legal Certainty: In making individual plans, decisions, and choices everyone is entitled to know what the law is in advance. Therefore, laws shall be public, written in everyday language, and shall not be changed too often. The application of laws shall be a simple operation (legal syllogism) so that citizens do not need attorneys, and judges are just la bouche de la loi (Montesquieu).

Publisher

Cambridge University Press (CUP)

Subject

Law

Reference70 articles.

1. OECD, Guidelines for Consumer Protection in the Context of Electronic Commerce (1999) available at http://www.oecd.org/dataoecd/18/13/34023235.pdf.

2. See, Hadfield, Privatizing Commercial Law, 24 Regulation 40 (2001)

3. Bernstein, Private Commercial Law in the Cotton Industry, 99 Michigan Law Review 1724 (2001)

4. Aviram, A Network Effects Analysis of Private Ordering, (Berkeley Olin Program in Law & Economics, Working Paper 2003/80) with further references.

5. See Peterson, General Counsel of the American Arbitration Association, June 2000 Statement at the Subcommittee on Commercial and Administrative Law of the Committee on the Judiciary of the House of Representatives of the 106th Congress on the draft “Fairness and Voluntary Arbitration Act” H.R. 534 available at http://commdocs.house.gov/committees/judiciary/hju65871.000/hju65871_0. htm; see also, Abernethy, supra note 20 at 8.

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