About Waiting: A Reading from Social Policies and Emotions in the Context of a Pandemic

Abstract

The pandemic declared in 2020 has implied extreme transformations. In the Argentine case, measures were announced to provide relief to the sectors defined as the most affected, within which the so-called emergency family income (EFI) was established. The EFI’s management, implementation, access and collection method underwent a digitalisation process, enabling access through official and nonofficial channels. The nonofficial channels include Facebook Groups, where the recipients of social policies exchange information, doubts and advice. This article, based on virtual ethnography, aims to explore the emotions linked to the management and perception of EFI. In particular, we address a practice that has become relevant in the aforementioned context: waiting. It has been observed that the barriers between registration and access to the EFI transfer have implied different types of waiting on the part of the receiving population. We conclude that waiting has become an operative element in the implementation of social policies.