1. Crossing the quality chasm: a new health system for the 21st century,2001
2. de Silva A, Valentine N. Measuring responsiveness: results of a key informants survey in 35 countries. World Health Organization.
3. A systematic review of evidence on the links between patient experience and clinical safety and effectiveness;C Doyle;BMJ open,2013
4. Examining the role of patient experience surveys in measuring health care quality;RA Price;Medical Care Research and Review,2014
5. Centers for Medicare and Medicaid Services. Consumer Assessment of Healthcare Providers & Systems (CAHPS). 2014.