Digital transformation in college libraries: The effect of digital reading on reader service satisfaction

Abstract

In the pursuit of digital transformation, college libraries have increasingly embraced the promotion of digital reading as a critical initiative. While numerous studies have delved into the strategies employed by college libraries in their digital transformation endeavors, there remains a lack of research elucidating the direct influence of digital reading on reader service satisfaction within these institutions. Drawing upon the service quality model, this paper aims to address this gap by examining the multifaceted influence of digital reading on reader service satisfaction in college libraries. By examining the various dimensions of digital reading services, this study employs the fsQCA approach to uncover specific combinations that contribute to heightened levels of reader service satisfaction. The results reveal three distinct configurations that can explain the high level of reader service satisfaction. By elucidating these critical relationships, this research not only provides a contribution to the research regarding the evolving role of college libraries but also provides practical insights for college libraries aspiring to realize digital transformation by promoting digital reading.