Identification and Prioritization of Employee Satisfaction Strategies in Tehran Regional Water Company Using Analytic Hierarchy Process (AHP)

Abstract

Employee satisfaction is one of the main indicators of attitudes assessment in organizations and is one of the factors which can be used to assess the status of an organization. This is important because of the role that this construct plays in improvement of the organization and the workforce. Organizationally, a high level of job satisfaction reflects a highly desirable organizational climate which leads to recruitment and retention of employees and increases efficiency and effectiveness. Accordingly, this study tended to identify and prioritize employee satisfaction strategies in Tehran's Regional Water Company using analytic hierarchy process (AHP). The data was analyzed using AHP method by Expert Choice software. The statistical population included 16 experts in human sciences and in management science working in the Tehran Regional Water Company. Due to the limited number of statistical population, sampling was not used and census method was used; that is, all people in the statistical population participated in the study. Prioritization of the criteria showed that organizational strategies are the most important, followed by organizational policies and organizational achievements. Sub-criteria of these criteria were also prioritized.