The End-User’s Satisfaction of Public Space in Dataran Cendekia UiTM Shah Alam

Abstract

Successful public space should meet the needs of all people in different social classes, ages, genders,ethnicities and backgrounds. These substantially beneficial spaces provide physical, social and psychologicalcomfort for public user. Dataran Cendekia UiTM Shah Alam shows lacks of satisfactorily public open spaces thatmeet user needs. The main question raised in this research is ‘what are the public user satisfaction and the quality of public space towards a better public space?’ This research aims to investigate the quality and public’s satisfactiontowards a public space at Dataran Cendekia UiTM Shah Alam. The research employed a set of questionnaires thatinvolves quantitative approach to achieve a precise data collection and information. The finding shows that thepublic facilities, activities, landscape and maintenance plays a huge and significant role in attracting people to thepublic open space. The research disclosed that the public users are only having passive activities in the publicspaces. The results showed that the lack of quality in facilities and also lack of interesting activities affect socialexperiences in public space. Furthermore, the lack of proper shades. In summary, the physical factors, socialactivities and events, inclusiveness and social interactions, and design features are the public space contributing factors to the creation of a successful public open space.