RESEARCH STUDY ON COMMUNICATIVE COMPETENCE FEATURES OF SOCIAL SPHERE SPECIALISTS

Abstract

Purpose of the study: To study the ways to increase the communicative competence of social sphere specialists, aimed at the formation of professional and personal qualities, communicative skills, and development of professional interest and success. Methodology: Some theoretical and empirical research methods are used: analysis of publications in social work, normative documentation on the research issue; diagnostic methods: questioning, testing, interviews; experimental methods: ascertaining, forming, and control stages of the experiment; stating, forming and control stages of the experiment; methods of statistical processing of research results. Main Findings: The main results of the study showed that the modern practice of successful organization of social service activities requires a thoughtful approach. The head, together with the full-time psychologist, should monitor the communicative competence of the specialists working at this service and timely organize the work to overcome the manifestations of professional burnout of specialists and prevent their professional deformation. The significance of the influence of active teaching methods on interpersonal communication has allowed us to develop and test several practically effective teaching methods that increase the effectiveness of interaction with others in professional communication. Applications of this study: This study reveals the possibilities of improving the communicative competence of the specialists working at social service departments in modern conditions of systematic emotional overload when performing their professional duties. This theme is quite relevant for the activities of any service within “person to person” interaction, especially a social one, having its specifics and directed at helping a person facing a social problem. Novelty/Originality of this study: The novelty of this study is in justifying the need for organizing activities to improve the communicative competence of social service specialists using modern socio-psychological developments. In the modern practice of holding social work, this component is often overlooked, which subsequently leads to frequent conflicts among social service employees and recipients of social services, a gradual loss of interest in the work performed, and, as a result, its indifferent fulfilment.