CLAIM MANAGEMENT FRAMEWORK UNDER FIDIC 2017: CONTRACTOR CLAIM SUBMISSION

Abstract

Purpose of the study: The objective of this research is to develop a framework for managing the claim document. The contractual and management issues will be considered in this framework to enhance the Claims Management System (CMS). The framework includes the mechanism of claim submission based on Fédération Internationale Des Ingénieurs Conseils (FIDIC) 2017 clauses and procedures. Methodology: Qualitative methodology has been selected for this paper as the topic requires a collection of sensitive information from an experienced professional. The proposed CM framework developed based on, a study conducted to rank the feature required for CMS. This study has been conducted among 43 experts in Claims Management (CM) field working on contractor firm’s category A. Then, the framework verified by 7 experts who participate in the first study. Main Findings:  Eleven features were required for CMS that can enhance contractor claim submission. These factors have a different level of importance. The top three factors are Tracking Claim Status (99.5%), Supporting all types of document (96.3%), Centralized Database (93.0%). Based on these features, the proposed framework developed to improve contractor claim submission. Applications of this study: Applying the proposed framework will reduce human effort in getting document related to claims by its systematic recording, transparency, a reminder feature, contractual guide, friendly user and other features of the system. Moreover, it will provide the contractual support pursuant to FIDIC 2017 clauses. Novelty/Originality of this study: The framework will improve contractor claim submission and the contractor will be satisfied by claim resolution and engineer determination. Side by side the framework will save about 50% of time consumed (d is missing) by the claims analysts that usually spent in collecting information, screening and identifying related claim event document in the project’s documentation.