Author:
Ding Kai,Jiang Ping-yu,Liu Jia-jun
Reference13 articles.
1. K. Ding, P. Jiang and X. Zhang, “A Framework for implementing social manufacturing system based on customized community space configuration and organization,” in Proc. 4th International Conf. on Manufacturing Science and Engineer, Dalian, China, 2013.
2. J. Momme, “Framework for outsourcing manufacturing: strategic and operational implications.” Computers in industry. Vol. 49, pp. 59-75, 2002.
3. G.L. Shostack, Planning the service encounter, Lexington Books, Lexington, MA, 1985.
4. B. Lewis, and T. Entwistle, “Managing the service encounter: a focus on the employee,” International Journal of Service Industry Management, vol. 1, no. 3, pp. 41–52, 1990.
5. D. Saffer, The role of metaphor in interaction design, thesis, Carnegie Mellon University, Pittsburgh, 2005.