Managing E-Tailing Service for Shopping Efficiency: A Case Study in Indonesia-Reference-Cited by-同舟云学术

Managing E-Tailing Service for Shopping Efficiency: A Case Study in Indonesia

Published:2023-10-01 Issue: Volume: Page:470-477
ISSN:2731-7854
Container-title:Proceedings of the 20th International Symposium on Management (INSYMA 2023)
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Author:

Shafira Balkhis Nathasya,Rahayu Siti,Subali Stefanus Budy Widjaja

Publisher

Atlantis Press International BV

Reference11 articles.

1. Kolesar, M. and Galbraith, W. (2000). A Services-Marketing Perspective on e-Retailing: Implications for e-Retailers and Directions for Further Research.Internet Research: Electronic Networking Applications and Policy, 10, 424-438. https://doi.org/10.1108/10662240010349444

2. Camilleri, MA (2021).E-commerce websites, consumer order fulfillment and after-sales service satisfaction: The customer is always right, even after the shopping cart checks out. Journal of Strategy and Management.15(3):377–396. https://doi.org/10.1108/JSMA-02-2021-0045

3. Jain, NK, Gajjar, H., Shah, BJ (2020). Electronic logistics service quality and repurchase intention in e-tailing: Catalytic role of shopping satisfaction, payment options, gender and returning experience. Journal of Retailing and Consumer Services59(3):102360. https://doi.org/10.1016/j.jretconser.2020.102360

4. Deisti, ARF, Sarah, IS, Putri, ISS, Pratiwi, LN (2019). E-Tailing Consumer Adoption in The Indonesian Fashion Industry: The Role of Technology Acceptance Model. Journal of Business and Investment Research Vol. 5, No. 2, August 2019. http://orcid.org/0000-0002-5880-3565

5. Lidwina, A. (2021). Pengguna e-commerce tertinggi di dunia. https://databoks.katadata.co.id/datapublish/2021/06/04/pengguna-e-commerce-indonesia-tertinggi-di-dunia. Di-download February 2, 2023