Author:
Aurelia Christabella,Kusumawati Nurrani
Publisher
Atlantis Press International BV
Reference22 articles.
1. Pei, X.-L., et al.: Does the effect of customer experience on customer satisfaction create a sustainable competitive advantage? A comparative study of different shopping situations. Sustainability 12(18), 7436 (2020).
2. Hasfar, M., Militina, T., Achmad, G.N.: Effect of customer value and customer experience on customer satisfaction and loyalty PT meratus Samarinda. International Journal of Economics, Business and Accounting Research (IJEBAR) 4(01), 84–94 (2020).
3. Jaiswal, S., Singh, A.: Influence of the Determinants of Online Customer Experience on Online Customer Satisfaction. Sageup Journal 24(1), 41-55 (2020).
4. Fang, Y. H, Chou. M., C., Wang, E.T.G. Understanding customers’ satisfaction and repurchase intentions. (2011).
5. McKinsey.: Customer Experience, New Capabilities, New Audience, New Opportunities. 2, (2017).