The Effect of Information Quality and Experience Quality on Trust and Its Impact on Customer Loyalty
Author:
Funder
Politeknik Negeri Malang
Publisher
Atlantis Press International BV
Reference27 articles.
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4. Edvardsson, B. (1998). Causes of customer dissatisfaction – studies of public transport by the critical-incident method. Managing Service Quality, 8(3), 189–197.
5. Moreira, A. C., & Silva, P. M. (2015). The trust-commitment challenge in service quality-loyalty relationships. International Journal of Health Care Quality Assurance, 28(3), 253–266.
1.学者识别学者识别
2.学术分析学术分析
3.人才评估人才评估
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