How ‘smart’ are we with smart technology: comparison of water ATMs in Nairobi and Delhi

Abstract

Abstract New forms of decentralized water infrastructure with digital projects driven by private investment are being introduced in low-income urban neighborhoods in the global south with the aim of increasing the coverage of affordable and safe water. These ‘smart’ water-vending machines are gaining popularity to meet water demand in growing cities as they are low-cost, transparent, revenue generating and replicable. However, field evidence from Nairobi and Delhi shows that similar technologies implemented to solve similar problems in different geographical and social settings can have completely different outcomes. Smart technologies can offer better outcomes when the implementing agencies and policy makers make smart choices about implementation, setting aside utopian hype.