Perceived public service performance, trust in the government, and citizens' willingness to participate: Evidence from water governance in Visakhapatnam, India

Abstract

ABSTRACT The present paper analyzes the relationship between perceived public service performance, trust in the government, and citizens' willingness to participate in water governance with insights into broader state–citizen relations. The study is based on a household survey conducted in June 2022 that employed a multistage stratified random sampling within the Greater Visakhapatnam Municipal Corporation limits of Andhra Pradesh, a southern state of India. The analysis reveals that citizens' perception of water service delivery performance positively affects trust in water managers while negatively affecting their willingness to participate in water governance. In contrast, the citizens' trust in water managers positively correlates to their willingness to participate. Moreover, the identified correlations among the three variables elucidate a circular pattern. The intricate circular pattern observed among these three variables complicates the citizen–state relationship. Understanding and navigating this complex web of relationships is crucial for policymakers and researchers seeking to enhance citizen participation and trust in water services. The circular nature of these interactions underscores the need for holistic and integrated approaches in addressing the multifaceted dynamics within the citizen–state relationship.