1. Thames Water Utilities Ltd, Spencer House, Manor Farm Road, Reading, Berkshire, RG2 0JN, UK
2. Department of Chemical & Process Engineering, University of Surrey, Guildford, GU2 5XH, UK
3. Centre for Environmental Strategy, University of Surrey, Guildford, GU2 5XH, UK
4. Department of Civil Engineering, University of Surrey, Guildford, GU2 5XH, UK