Legal tools and prospects of state regulation of the quality management system in the sphere of tourism

Author:

Baiev Vadym1ORCID,Karolop Olena2ORCID,Mirzodaieva Tetiana1ORCID,Hopkalo Larysa3ORCID,Kolisnychenko Tetiana4ORCID

Affiliation:

1. National University of Food Technologies, Kyiv, Ukraine.

2. Kyiv National University of Culture and Arts, Kyiv, Ukraine.

3. National University of Life and Environmental sciences of Ukraine, Kyiv, Ukraine.

4. Kyiv National University of Technologies and Design, Kyiv, Ukraine.

Abstract

Using an analytical and documentary methodology based on the review of high-impact scientific literature, the objective of the article was to develop the legal-conceptual principles of the quality management system in the field of tourism. Everything indicates that, product quality assurance means a set of legal and planned measures of a systematic nature that create the necessary conditions for the implementation of each stage of the quality concept, so that, the product meets the quality requirements of the market segment. One of the main principles of creating a concept of quality management in the field of tourism is a correct definition of the concept of quality of tourism services in the broader framework of the legal regulation of the system of tourism management. The obtained results allow us to conclude that the tourism industry is one of the promising areas of the development of global economic relations, and in the context of the transformation of the economy of a country, increasing the efficiency of the functioning of this industry acquires special relevance for the achievement of social welfare.

Publisher

Universidad del Zulia

Subject

General Economics, Econometrics and Finance

Reference15 articles.

1. BAIEV, Vadym. 2012. “Conceptual principles of quality management in the field of tourism” In: Scientific Bulletin of the Chernivtsi Trade and Economic Institute of KNTEU: Economic Sciences. Vol. 3, No. 47, pp. 164-169.

2. BAIEV, Vadym. 2013. “Components of quality in the sphere of tourism and their assessment” In: Effective Economy. 8. Available online. In: http://www.economy.nayka.com.ua/?op=1&z=2220. Consultation date: 20/10/2022.

3. BALASHOVA, Raisa. 2009. “Management of planning and forecasting of activities of a touristic enterprise” In: Vestnik of National Academy of Tourism. No. 4, pp. 27-30.

4. BUTNARY, Gina Ionela. 2009. “The quality of services in tourism and in the Romanian accommodation system” In: Analele Stiintifice ale Universitatii "Alexandru Ioan Cuza" din Iasi - Stiinte Economice. Vol. 56, pp. 252-269.

5. HUDSON, Simon; HUDSON, Paul; MILLER, Graham. 2004. “The measurement of service quality in the tour operating sector: A methodological comparison” In: Journal of Travel Research. Vol. 42, No. 3, pp. 305-312.

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