Functional Quality of Services Delivered In the Physical Therapy Departments

Abstract

Quality in healthcare sector is mandatory and highly desirable in order to provide the patients with utmost care and empathy. Objective: To assess the functional quality of services delivered in the physical therapy department of private hospitals in Bahawalpur Methods: It's a cross-sectional investigation. Non-probability convenient sampling was used as a sampling approach. In this survey-based study, patients were interviewed to learn about their perceptions and expectations of the quality of physical therapy treatments provided in various hospitals. Results: There was a total of 101 patients, 60 were males and 41 were females. The age range was 31-60 years. The total gap of all items in tangibility, responsiveness, assurance, empathy, and access/affordability was 0.83, 1.58, 2.52, 0.98, and 0.95 respectively. The overall gap was 0.55 Conclusions: The reliability component has the largest gap between expectation and perception, whereas the access and affordability dimension has the smallest.