Effect of Work Load of Nurses on Patient Satisfaction with Nursing Care

Abstract

The duty of nurses to provide patients with high-quality care. The most significant factor that continuously affects the patient care by nurses provide to their patients is job satisfaction Nurses work closely with patients, they have a significant impact on the organization's financial health. If nurses give their patients high-quality treatment, the organization's financial health improves. Objective: To find out effect of work load of nurses on patient satisfaction with nursing care. Methods: A cross-sectional study was conducted at DHQ Hospital Muzzafargarh. 150 nurses were selected through convenient sampling technique. All the registered nurses 25- 60 years with more than 2 years of experience were enrolled in current study. the un-willing participants or retired nurses were excluded from currents study. Self-administered questionnaire was used for data collection. The participant’s basic demographic history, and patient’s satisfaction was collected through the self-administered questionnaire. All the data was entered and analyzed by using SPSS 25.0. descriptive analysis was conducted. Results: The nurses with high work load shows low satisfaction score (34.76+13.06) and low load shows high satisfaction score (52.16+12.39). there was statically significant difference among satisfaction score of patients regrading patient care (P-value<0.05). Conclusion: It was concluded from current study the work load significantly affects the patient care. The reasons of poor patient’s satisfaction in work load, job related stress, poor administration and financial crisis