Conflict Management Among Nurses in Tertiary Care Hospital Lahore

Abstract

Conflict amongst healthcare workers has been noted as a problem in healthcare settings all around the world. Objective: To analyze the most frequently occurring conflict management strategy utilized by nurses in the hospital setting. Methods: A descriptive cross sectional study design was used to carry out this study. The study was conducted in Mayo hospital, Lahore attached to King Edward Medical College, Lahore. Sampling size of 122 cases was calculated with 95% confidence interval and 6% margin of error. Random sampling method was used to collect data from nurses. Data were analyzed through SPSS V.21 using descriptive statistics (frequencies, and percentages). Results: A total of 122 female nurses were recruited and analyzed in this study. Majority of nurses were aged between 25-30 years, 45 (36.8%). This study showed that there are conflicts among nurses in a hospital setting. Comparison of the subjects' conflict management strategy mean scores according to length of time in nursing position revealed differences in frequency of occurrence of the five strategies. The strategy of avoiding was the most frequently utilized behavior in all categories except the category of time in position of less than 1 year. The results of this descriptive study revealed that the most frequently occurring conflict management strategy utilized by this sample was avoiding. Conclusion: Findings of this study conclude that nurses who practice in the hospital setting tend to approach conflict with concern for the other party’s wishes