Mining of Business-Oriented Conversations at a Call Center
Author:
Affiliation:
1. IBM Research, Tokyo Research Laboratory
Publisher
Japanese Society for Artificial Intelligence
Subject
Artificial Intelligence,Software
Link
http://www.jstage.jst.go.jp/article/tjsai/23/6/23_6_384/_pdf
Reference15 articles.
1. [Hisamitsu 02] Hisamitsu, T. and Niwa, Y.: A Measure of Term Representativeness Based on the Number of Co-occurring Sailent Words, in Proceedings of the 19th International Conference on Computational Linguistics (COLING), pp. 1--7 (2002)
2. [Joachims 02] Joachims, T.: Optimizing Search Engines using Clickthrough Data, in Proceedings of the ACM Conference on Knowledge Discovery and Data Mining (KDD), pp. 133--142 (2002)
3. [Mishne 05] Mishne, G., Carmel, D., Hoory, R., Roytman, A., and Soffer, A.: Automatic Analysis of Call-center Conversations, in Proceedings of ACM Conference on Information and Knowledge Management (CIKM), pp. 453--459 (2005)
4. Text analysis and knowledge mining system
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