Interventions to Improve Response Time to Nurse Triage Phone Calls in a Tertiary Care Pediatric Otolaryngology Practice

Author:

Payne Linda1,Justice Leslie1,Lemle Stephanie2,Elmaraghy Charles A.13,Ruda James13,Jatana Kris R.13

Affiliation:

1. Department of Pediatric Otolaryngology, Nationwide Children’s Hospital, Columbus, Ohio

2. Quality Improvement Services, Nationwide Children’s Hospital, Columbus, Ohio

3. Wexner Medical Center, The Ohio State University, Columbus

Publisher

American Medical Association (AMA)

Subject

Otorhinolaryngology,Surgery

Reference8 articles.

1. Patient decision making: use of and adherence to telephone-based nurse triage recommendations.;O’Connell;Med Decis Making,2002

2. Design, implementation, and evaluation of population-specific telehealth nursing services.;Vinson;Nurs Econ,2011

3. Nurses’ experiences with telephone triage and advice: a meta-ethnography.;Purc-Stephenson;J Adv Nurs,2010

4. Tool development for measuring caller satisfaction and outcome with telephone advice nursing.;Moscato;Clin Nurs Res,2003

5. The effectiveness of nurse practitioners working at a GP cooperative: a study protocol.;Wijers;BMC Fam Pract,2012

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