Are Patient Satisfaction Instruments Harming Both Patients and Physicians?-Reference-Cited by-同舟云学术

Are Patient Satisfaction Instruments Harming Both Patients and Physicians?

Published:2022-12-13 Issue:22 Volume:328 Page:2209
ISSN:0098-7484
Container-title:JAMA
language:en
Short-container-title:JAMA

Author:

Richman Barak D.¹²,Schulman Kevin A.³

Affiliation:

1. Duke University School of Law, Durham, North Carolina

2. Clinical Excellence Research Center, School of Medicine, Stanford University, Palo Alto, California

3. Clinical Excellence Research Center, School of Medicine, Graduate School of Business, Stanford University, Palo Alto, California

Abstract

In this Viewpoint, Richman and Schulman argue that patient satisfaction surveys may not actually reflect clinical performance or assist efforts to improve patient experience and are not useful tools to measure physician performance.

Publisher

American Medical Association (AMA)

Subject

General Medicine

Link

https://jamanetwork.com/journals/jama/articlepdf/2798954/jama_richman_2022_vp_220131_1670262076.73771.pdf

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